Chief Digital & Experience Officer, illycaffè
Digital lover and Executive in Products Industry with more than 16 years of experience within the major Fashion & Luxury, Retail and Consumer Goods companies in Europe and US, Francesca joined illycaffè in 2018 named as Global Head of Digital & CRM Director with the aim to guide the company’s Digital Transformation. She has been then appointed Chief Digital & Experience Officer, leading the Amazingly Digitalized B2B2C Experience and managing globally the 4Cs: Commerce, Content, Consumer/Customer and Community.
She earned the 2019 NC Digital Awards of Digital Manager of the Year.
